| Feature |
Break/Fix |
Gold |
Platinum |
| Service |
|
|
|
| Service Remote/Telephone |
4 Hours |
3 Hours |
1 Hour |
| Service On-site |
NBD |
6 Hours |
4 Hours |
| Support |
|
|
|
| Unlimited Help Desk Calls |
 |
|
|
| Unlimited Remote Assistance |
 |
|
|
| Breakfix Winscribe Software server (Remote) |
Limited |
Unlimited |
Unlimited |
| Breakfix Winscribe Author/Typist software (Remote) |
Limited |
Unlimited |
Unlimited |
| Unlimited Onsite Support |
|
|
|
| Breakfix Winscribe Server software On-site |
|
|
|
| Breakfix PC Winscribe software PC On-site |
|
|
|
| Total Server Care - Active Monitoring 24 x 7 x 365 |
|
|
|
| Microsoft Security Patch Assessment & Deployment Server 24 x 7 x 365 |
|
|
|
| Netforce Customer Portal (Raise & Track Service Tickets) |
|
|
|
| Discounted Labour for IT Refresh |
|
|
35% |